An item is missing from my order - who do I contact?

Well, that's not right and we're sorry that happened! In the unlikely event that an item was inadvertently omitted from your shipment, please reach out to our Customer Care team and we'll get right on it!

You can reach Customer Care in one of these three ways:

You can reach Customer Care in one of these three ways:
  • COMING SOON: Live Chat online between the hours of 8:00am-5:00pm EST Monday through Friday, click on the Chat icon at the bottom right of the website.
  • Email CustomerCare@CityPierSeafood.com. Please provide your order number when emailing and we'll address the issue and reach out to you within 24 hours.
  • Call Customer Care at (774) 357-5420 between the hours of 8:00am and 5:00pm EST. In the event you call after hours, please leave a message and one of our Customer Care representatives will reach out to you within 24 hours.