Customer Service

Whom do I contact if there's an issue with my order?
Well, we sure hope this never happens, but in the unlikely event you have an issue with your order, we've made it easy to reach out to us so we can remedy the situation.
My fresh order arrived and the gel packs have completely thawed, is the seafood safe to eat?
If the fresh product is cool to the touch, you can safely place it in the refrigerator and consume it within two days. Raw fish and shellfish can be placed in the freezer for use at a later date.
How are you ensuring the people packaging and shipping my order are COVID-free?
The City Pier Seafoods and Raw Seafoods, Inc. facility have taken great strides and care to ensure the safety, cleanliness and health of our environment and all associates. We have strict rules in place to ensure everyone who enters and works in our facilities and offices are healthy before they walk in the door.
My shipment arrived and one of my items is spoiled – who do I contact to remedy this?
We’re terribly sorry this happened! Please reach out to our Customer Care team right away and we’ll get right on it!
What is City Pier Seafood?
City Pier Seafood is the direct-to-consumer division of Raw Seafoods, Inc., one of the largest distributors of sustainably sourced fresh, frozen. ready-to-cook and ready-to-eat seafood in the Northeast.
If I’m unhappy with my order, who do I contact?
Oh no! Please reach out to our Customer Care team right away and we’ll connect with you to address why and how we can make it right for you
My order was delayed by the shipping company and arrived spoiled, who do I contact?
Well, you must be incredibly disappointed. (And annoyed! We don’t blame you … we would be too). Please reach out to our Customer Care team right away and we’ll connect with you to address how we can make it right for you.
An item is missing from my order - who do I contact?
Well, that's not right and we're sorry that happened! In the unlikely event that an item was inadvertently omitted from your shipment, please reach out to our Customer Care team and we'll get right on it!