My order was delayed by the shipping company and arrived spoiled, who do I contact?

Well, you must be incredibly disappointed. (And annoyed! We don’t blame you … we would be too). Please reach out to our Customer Care team right away and we’ll connect with you to address how we can make it right for you. (Then we’ll reach out to our shipping provider and give them a piece of our mind! Don’t worry – that’s not your problem. We’ve got you covered).

You can reach Customer Care in one of these three ways:

You can reach Customer Care in one of these three ways:
  • COMING SOON: Live Chat online between the hours of 8:00am-5:00pm EST Monday through Friday, click on the Chat icon at the bottom right of the website.
  • Email CustomerCare@CityPierSeafood.com. Please provide your order number when emailing and we'll address the issue and reach out to you within 24 hours.
  • Call Customer Care at (774) 357-5420 between the hours of 8:00am and 5:00pm EST. In the event you call after hours, please leave a message and one of our Customer Care representatives will reach out to you within 24 hours.