Orders

Is it possible to purchase City Pier Seafood in bulk?
Absolutely! If you're interested in making a bulk purchase of City Pier products for a special occasion, clam boil, wedding, giant cookout... whatever! - we want to talk with you and take care of you!
What is your return/refund policy?
Because of the nature of our perishable products, we don't accept returns, and we don't want to stick you with a return fee. That's just not right.
I was sent a coupon and forgot to use it when I placed my order - how can I have this applied?
Darn! - We hate it when that happens! (We've been there) In the event you forgot to enter a coupon code when placing your order, please contact Customer Care asap, within 24 hours of clicking the Submit Order button and we'll work with you to address it.
Do I have to sign up for a subscription?
No. City Pier wants you to select whatever you would like and purchase on whatever timeframe works best for you.
Is there a minimum order I need to place?
No. But - to be perfectly honest, due to the challenges associated with logistics, insulated packaging, and timing for shipping perishable food, it's always a better value and an advantage for you to place a larger order.
Can I have a shipping address that's different from my billing address?
Yes. You can have a different shipping and billing address on your orders.
Do I need to set up an account to place an order?
If you prefer to not create an account you may checkout as a guest.
How do I view and track my order history?
Order history is available to those who have created an account. Sign in to your account and select the "My Orders" from the account menu.
Can I add a Gift Message to my order?
Not yet, but it's coming soon! We will be offering an optional Gift Message section at checkout. Your message will appear on the invoice your gift recipient receives with their package!
How do I track my order after it's placed?
After you click "Submit Order", you will receive an order confirmation email from City Pier Seafood, stating we received your order and will begin processing it to get it shipped.
Do you send along cooking instructions and recipes?
Creating recipes and finding the ones we love is one of the most fun parts of our job, second only to offering an incredible assortment of premium seafood! While we typically don't include recipe cards in the shipments themselves, we've made it easy for you to access an incredible assortment of recipes.