Shipping & Delivery
Where do you deliver?
City Pier currently delivers to the 48 continental United States.
Do you guarantee my frozen order will arrive frozen and within a specific amount of time?
We have made arrangements with our freight providers to ensure your shipment of frozen seafood will arrive within two days of leaving our facility.
One of the product packages in my order broke during transit, is it safe to cook and eat?
Yes. In the case of frozen products, we suggest you wrap the product securely before placing it in the freezer. Fresh products with damaged packaging should be placed in an air-tight container and refrigerated.
Can you ship to a PO Box?
No. City Pier orders cannot be shipped to a PO Box.
Can I ship to multiple addresses in one order?
Not yet! - But this is a feature we look forward to offering to make gift giving a breeze!
Is City Pier packaging eco-friendly and sustainable?
Yes. City Pier Seafood is as committed to the environment as we are with protecting the oceans and sea life. Our shipping cartons and insulation are 100% curbside recyclable.
Can I have my order shipped to a business address?
Yes. City Pier Orders can be shipped to a business address.
When will my order be delivered?
Due to the logistics (and challenges!) with shipping perishable food, and our commitment to ensure it arrives in excellent condition, City Pier ships orders Monday through Thursday for a one-to-two-day delivery.
How can I safely dispose of the dry ice and cold packs that came in my shipment?
Never touch dry ice with your bare hands! To dispose of dry ice, place it in a well-ventilated area at room temperature; the remainder of the ice will sublimate away
Do you guarantee my order will arrive fresh and within a specific amount of time?
Absolutely! We want you to be delighted with your purchase from City Pier Seafood and offer a 100% Satisfaction Guarantee.
How long can my order sit outside after being delivered?
Because every shipment is perishable, and weather conditions, especially during the summer months can get pretty extreme, (Hello everyone down south!), we always recommend you bring in your shipment and refrigerate or freeze it appropriately as soon as possible.
Do I need to be available to receive and sign for my shipment?
No. You do not have to be present to receive your order.