What is your return/refund policy?

Because of the nature of our perishable products, we don't accept returns, and we don't want to stick you with a return fee. That's just not right.

In the unlikely event you're unhappy and want to request a refund, please contact us at Email CustomerCare@CityPierSeafood.com. Please provide your order number when emailing and we'll address the issue and reach out to you within 24 hours. . Provide reasons for your dissatisfaction and the product you're unhappy with. In the event you request a full refund because the product is spoiled due to a delayed delivery, we'll request you provide photos of the product so we can address it with our freight provider. We will need this information and these details in order to submit a claim.

We want you to have a great experience and will always, 100% stand by the quality of our premium seafood. In the event you're unhappy with the quality, we commit to making it right. You can count on that.