Whom do I contact if there's an issue with my order?

Well, we sure hope this never happens, but in the unlikely event you have an issue with your order, we've made it easy to reach out to us so we can remedy the situation.

You can reach Customer Care in one of these three ways:
  • COMING SOON: Live Chat online between the hours of 8:00am-5:00pm EST Monday through Friday, click on the Chat icon at the bottom right of the website.
  • Email CustomerCare@CityPierSeafood.com. Please provide your order number when emailing and we'll address the issue and reach out to you within 24 hours.
  • Call Customer Care at (774) 357-5420 between the hours of 8:00am and 5:00pm EST. In the event you call after hours, please leave a message and one of our Customer Care representatives will reach out to you within 24 hours.